Orchids.ua online shop terms

Please read these terms carefully. By purchasing from the online shop, the customer accepts all terms and recommendations below.

1. Plant material

The customer purchases plant material of the selected species or cultivar. The shop always selects the best available plant for the customer.

Mechanical damage to a plant is not considered a defect.

Some plants may react poorly to transportation or a change in growing conditions. The shop is not responsible for physical effects caused by transportation, adaptation at the customer's premises or improper care.

2. Plant material without roots

Some plant material may be sold without roots following a recent import, planting or repotting, or because of the plant's physiological cycle.

Certain species do not produce new roots until their next growth cycle. It is not always possible to confirm in advance whether a particular specimen has roots.

You are purchasing plant material that requires planting, maintenance and adaptation. Consider your experience, readiness and growing conditions before purchasing.

3. Cultivar identity

Plants arrive from suppliers while not in bloom and are labelled with the species or cultivar stated by the supplier. The shop is not responsible for supplier mislabelling.

4. Plant maturity classification

• S/S - seedling size
• NB/S - near blooming size
• B/S - blooming size, not previously flowered
• F/S - flowering size, mature and previously flowered

This classification indicates the approximate maturity stated by the supplier, not the plant's physical dimensions. Claims concerning physical plant size are not accepted.

5. Planting and presentation

The shop is not obliged to send plant material in pots or on mounts of a particular colour, design or transparency, include accessories or labels of a particular design, or use a particular planting method.

The customer receives plant material in transport packaging and substrate.

6. Communication

The shop does not contact customers to confirm an order or before dispatch. We contact a customer only when an urgent issue requires it. Please call us if your question is urgent.

Social media pages, messengers and forums are promotional channels, not official means of communication with the shop. Instructions are provided on the website and in SMS and email messages sent by the shop.

7. General terms

The customer receives the selected plant for the agreed monetary amount. Claims made after selection and checkout are not accepted.

If an order cannot be confirmed within 3 days, it is cancelled. Ownership transfers after an invoice is issued and payment is received.

Shipping and transportation are paid by the customer. The shop is not responsible for the parcel in transit, acts of third parties, indirect losses, or the accuracy of manufacturer or supplier labels.

The shop does not sell goods or provide services to residents of Russia or Belarus.

I, the customer, have read and accept all terms of the online shop.