Privacy policy

Last updated: 4 November 2025

1. General provisions

This Policy explains how personal data of users of https://orchids.ua, owned by sole proprietor Diana Vitaliivna Andriasova, is collected, used, stored and protected.

2. Data we collect

• first and last name;
• phone number;
• email address;
• delivery address;
• payment information processed by secure payment systems and not stored on our website;
• cookies, IP address, device type, visit history and technical information.

3. Purpose of data collection

We use data to place, process and deliver orders, communicate with customers, improve the website and comply with Ukrainian law.

4. Data storage and security

Personal data is stored on protected servers using appropriate technical and organisational safeguards. Access is limited to authorised staff.

5. Disclosure to third parties

Data may be shared with delivery services, payment systems or where required by Ukrainian law. Our partners are required to protect it.

6. Retention period

Data is retained for as long as necessary for the stated processing purpose or until consent is withdrawn.

7. User rights

Users may request information about their personal data, ask for its correction or deletion, withdraw consent and lodge a complaint with the competent authority.

8. Cookies

The website uses cookies for normal operation, user preferences and traffic analytics. You can manage cookies in your browser settings.

9. Policy changes

We may update this Policy. A new version takes effect when it is published on the website.

10. Contact information

• Sole proprietor Diana Vitaliivna Andriasova
• Tax ID 2771104529
• Phone: +380 93 235 25 35
• Email: info@orchids.ua
• Website: https://orchids.ua